Shipping Policy

We offer complimentary shipping across metro cities within India, with an estimated delivery timeline of 1–2 working days from the date of dispatch. Delivery timelines may vary depending on logistics, accessibility, and external factors.

For security and insurance purposes, our team may contact you to request valid identity proof of the individual who will receive the parcel. Our logistics partner will deliver the shipment only to the specified recipient after proper verification.

Once the order has been shipped, a tracking link will be shared with you to monitor the status of your delivery. The delivery partner’s representative will reach out on your registered contact number to coordinate a convenient delivery time.

Please note that once the shipment has been dispatched, it cannot be rerouted, redirected, or modified under any circumstances.

All products shipped by Filira Jewel LLP are securely packaged and fully insured during transit to ensure maximum safety. Upon receiving the parcel, customers are strongly advised to inspect the package and its contents carefully before signing the delivery receipt and accepting the shipment.

In the rare event that the package appears tampered with, damaged, or compromised, it must be reported to the Company immediately before accepting delivery. In case of loss, tampering, or any transit-related issue, customers must notify us promptly so that appropriate action can be initiated.

We understand that jewelry is often purchased for special occasions or as a surprise gift. If your purchase is intended as a gift, we offer complimentary gift packaging along with the option to include a personalized gift message of your choice.

Your order will be presented in our distinctive Filira gift packaging, ensuring an elegant and memorable unboxing experience. Customers are encouraged to inform us in advance for any specific gifting or surprise instructions so we can accommodate the request seamlessly.

Please note that once a product is sold and successfully delivered, it shall not be eligible for repair services. All packages are securely sealed and insured prior to dispatch to ensure product integrity during transit.

For international orders, shipments are fulfilled through trusted logistics partners such as DHL and FedEx. Delivery timelines for international shipments may vary depending on the destination country and customs processes.

All international orders are strictly non-returnable and non-refundable under any circumstances. Any applicable customs duties, taxes, or import charges shall be borne solely by the customer.

For any shipping-related queries or assistance, please contact us: