Filira Privacy Policy

When you visit or interact with our website, we may collect certain types of information.

Personal Information

When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Payment Information

Payments on our website are processed through secure third-party payment processors. We do not store your credit or debit card information. Payment providers may collect payment details necessary to complete the transaction.

Order Information

When you make a purchase, we collect information such as:

• Products purchased (including lab-grown diamond jewellery)
• Order value
• Transaction details
• Delivery preferences

Device & Usage Information

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring websites

Customer Support Information

If you contact our customer support team, we may collect information related to your inquiry, including messages, feedback, or support requests.

We may use the information we collect for the following purposes:

• To process and fulfill jewellery orders
• To arrange shipping and delivery
• To communicate with you regarding your orders
• To provide customer support
• To verify transactions and prevent fraud
• To improve our Website, services, and user experience
• To analyze website usage and performance
• To send promotional offers or marketing communications (if you opt-in)

Behavioral Advertising

We may use your personal information to provide targeted advertisements or marketing communications that may be relevant to your interests. You may opt out of targeted advertising through your browser settings or advertising preferences.

Marketing Communications

With your consent, we may send you marketing communications related to our products, promotions, or brand updates via email, SMS, or other communication channels. You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting services
• Marketing platforms
• Analytics providers

These third parties are required to protect your information and use it only for the purposes specified.

We may also disclose your information if required to comply with legal obligations, regulatory requests, or to protect our rights and security.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide personalized shopping experiences

You can modify your browser settings to refuse cookies, but some website features may not function properly.

As we sell our jewellery products internationally, your personal information may be transferred to and processed in countries outside your country of residence.

We take appropriate safeguards to ensure that your data remains protected in accordance with applicable privacy laws.

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer service
• Maintain business records
• Comply with legal obligations

When your information is no longer required, we securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal information
• The right to request corrections to inaccurate information
• The right to request deletion of your data
• The right to withdraw consent for marketing communications
• The right to object to certain data processing activities

To exercise these rights, please contact us using the details below.

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:

• Secure website encryption (SSL)
• Secure payment processing
• Restricted access to personal information

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our website and products are intended for individuals aged 18 or older. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a minor, we will take steps to delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the updated revision date.

Our Website may contain links to third-party websites, including social media platforms or payment providers.

We are not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.

If you have any questions about this Privacy Policy or how we handle your information, please contact us: