Return, Refund & Exchange Policy

Returns are permitted strictly for orders delivered within India and must be initiated within seven (7) calendar days from the date of delivery. Any request raised beyond this period shall not be entertained, and the product will be deemed accepted by the User without any right of return.

To be eligible for a return, the product must be in its original condition — unused, unworn, unaltered, and free from any damage. The item must be returned along with all original components including product tags, certificates, invoices, packaging, and any accompanying materials.

Certain items are strictly non-returnable under all circumstances:

• Custom-made or made-to-order jewellery
• Engraved or personalized items
• Resized products that have been altered after delivery
• Products marked as final sale
• Any item that shows signs of wear, usage, damage, or modification

All international orders (delivered outside India) are non-returnable and non-refundable without exception. This includes cases of dissatisfaction, incorrect sizing, change in preference, or delivery delays. All duties, taxes, customs charges, and shipping fees associated with international orders are non-refundable.

To initiate a return, the User must contact the Company at filirajewel@gmail.com within the applicable return window. No return will be accepted without prior written authorization from the Company. The User must follow all instructions provided regarding packaging, shipping methods, and documentation.

All returned products are subject to a mandatory Quality Control (QC) inspection conducted by the Company. The QC process includes:

• Verification of the product's condition and structural integrity
• Absence of wear or damage
• Authenticity of certifications
• Matching of product specifications with original order records
• Verification of packaging, tags, and any signs of tampering or substitution

The decision of the Company’s QC team shall be final, binding, and conclusive. If a returned product fails the inspection, the Company reserves the right to reject the return and send the product back at the User’s expense.

The User is responsible for ensuring the returned product is securely packaged and shipped using a trackable and insured method as instructed by the Company. The risk of loss or damage during transit remains with the User until the product is received and accepted by the Company.

Refunds will be processed only after the returned product has passed QC inspection and has been approved. Approved refunds will be issued to the original payment method, subject to the processing timelines of banks and payment gateways.

The Company reserves the right to deduct applicable charges from the refund amount, including shipping costs, handling fees, packaging charges, and any reduction in value resulting from improper handling.

The Company reserves the right to refuse returns, cancel refunds, or take appropriate action in cases of suspected fraud, abuse of the return policy, product substitution, or misuse of services.

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the return or refund process. The Company’s total liability shall not exceed the purchase value of the product.